Policies

Our Fabrics

All of our fabrics are high quality designer quilting fabrics. We buy first quality, 100%  cotton woven or printed fabrics.  Fabrics are a standard quilting weight used for all types of crafting and are between 40/45 inches (approx 112-114cm) in width unless otherwise stated.  Minky and Specialty Fabrics will have the width and type of fabric listed.

 

Refunds and Exchanges

If there is a problem with your order:

Contact us within 14 days of delivery

Ship items back within: 30 days of delivery. 

Refunds or Exchanges are not accepted once the fabric is cut from the bolt.  This is a custom cut. However, if something isn't right with your order or if your fabric has flaws, please let us know.  We will be happy to resolve the issue for you.

Refunds will be issued once items are returned to us. Refunds will not be given for shipping & handling charges unless fabric was damaged. Sale items may not be returned. Because of copyright laws, patterns and books may not be returned.

Due to the variations in screen colors, we do our best to describe the color of the fabric you are receiving. We encourage you to also view the fabric on the manufacturer's website if you are concerned.

Shipping

 All sewing items will be shipped USPS First-Class Mail or Priority Mail depending on weight. 2 yards or less will be shipped First-Class.  Orders greater than 2 yards will be shipped Priority Flat Rate Mail.   Orders will be shipped within 3 business days of paid order (most items will be shipped by next business day).  We ship most every business day unless we are on vacation.  If there is a problem with your order, you will be notified ASAP by email. 

 Please make sure your current shipping address is correct on your order and your PayPal account.  Sisters & Quilters cannot be responsible for lost, stolen, or undeliverable packages.  We will be happy to assist you with locating your package by providing all relevant shipping information.  Please add signature confirmation or insurance to your order if you feel it is necessary.

International Orders

Because of the new GDPR laws and GST in some countries, we are asking all of our international customers continue to shop at our Etsy Store.  You will find the same great fabrics! International Shipping and GST will be addressed there.  Note you are still responsible for customs fees.  Visit us at SistersandQuilters.etsy.com  

Privacy Policy

Your Privacy is important to us. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information.

This website uses cookies to analyze traffic and provide you with a better browsing experience.

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services. This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Shopify, PayPal, or any third-party services that you may access. You can reference Shopify's or PayPal’s Privacy Policy to learn more about their privacy practices. We do not collect/have access to credit card information including card numbers or PayPal account information.

To fulfill your order, you must provide us with certain information such as your name, email address, postal address,  and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of fabric, for example), if you contact us directly.

Information about our customers is important to our business. We only share your personal information for very limited reasons and in limited circumstances, as follows:

  • Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

We will not sell, trade or rent your personal information to outside companies or marketing firms. We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years from your last contact.

We do not send email marketing or promotional messages without your express consent. When you sign up for newsletters and promotions you give your express consent.  You may opt out of receiving marketing messages from us at any time. Just unsubscribe at the bottom of each email.

We only retain your personal name, address, and email for shipping purposes, bookkeeping records, and to fulfill orders.

Thank you for your business!

Kristin and Sandra